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Complaints

Complaints

Complaints Handling Policy
Complaint Form

If you as a client or a prospective client of X Spot Markets have raised a question or an issue with X Spot Markets for instance with your account manager or another employee of X Spot Markets without receiving a satisfactory answer you may file a complaint with X Spot Markets.

 

Please contact us in writing by using the following address:

 

Attn: Complaints
X Spot Markets (EU) Ltd
Makedonias Business Center,
3rd floor, 68 Spyrou Kyprianou,
Kato Polemedia, 4154 Limassol,
Cyprus

 

Attn: Complaints
X Spot Markets (EU) Ltd
Kifissias Avenue 230, 3rd floor
Chalandri, 152 31,
Athens, Greece

 

Or click here and send the completed form via e-mail to complaints@xspot.markets

 

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Financial Ombudsman

 

Attn: Complaints
Financial Ombudsman
Kypranoros 15, 1061
Nicosia
Cyprus

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